About Gym 49 Carntyne
GYM49 Member Guide to Using the ClubRight App
The ClubRight app is the main place to manage your Gym49 membership.
You can use it to:
ClubRight states the member app is designed to let members make purchases, book classes, and stay up to date with club news. It also supports QR code access through the member app.
1. First things first, getting started
Step 1: Download the app
Search ClubRight in the App Store or Google Play and download the official ClubRight Member App. ClubRight’s member app is available on iOS and Android.
Step 2: Log in with the email address linked to your Gym49 membership
Use the email address registered to your membership.
This is important because your account, membership details, bookings, and QR code access are tied to the correct member profile.
Step 3: If you cannot log in
Do this in order:
2. Your QR code and gym access
Where to find your QR code
Once your account is correctly set up and linked, your QR code should appear inside the app.
ClubRight’s access control guidance confirms the QR code is generated by the member app.
If your QR code is not showing
This usually means one of the following:
What to do if your QR code is missing
Follow these steps:
- Make sure you have completed your profile fully
- Make sure you are logged in with the correct email address
- Check whether your email has been verified
- If you are part of a joint or family membership, contact us so we can make sure your account is linked correctly
- You may have created 2 Accounts, 1 of which doesn't have a payment tied to it - Check the "Switch Club" Section on the home page to locate your other profile if it exists.
- If you still do not see a QR code, email info@gym49.com or use the chat feature
Important for family and joint memberships
If more than one person is attached to one payment account, access may not appear properly until each person is correctly linked.
If one member has no QR code yet, send us their full name and email address (if they want their own log-in details) we will check the setup and connect them to your payment profile which is what allows access
3. Booking classes in the app
ClubRight’s official booking flow is:
Open the timetable from the app
How to book a class
Open the app
Tap Book a Class or the timetable option on your home screen
Browse the timetable
Use filters if you want to narrow classes by type, day, or preference
Tap the class you want
Check the class details
Tap Confirm Booking
Before booking
Please make sure:
If you cannot book a class
This usually means one of these:
What to do if you cannot book
Check your membership is active in the app
Check you are logged into the correct account
Try again after refreshing the app
If the problem continues, contact info@gym49.com or use the chat feature
4. Cancelling or changing a booking
If your plans change, please update your booking as early as possible so another member can take the space.
To manage a booking
Open the app
Go to your bookings or timetable section
Select the class you booked
Follow the option to cancel or update
Keeping your bookings up to date helps us manage spaces fairly and keeps classes running smoothly.
5. Membership freezes, what they are and when to use them
We understand that sometimes life changes for a short period.
If you know you will not be using the gym for a short time, freezing your membership is often the best option rather than cancelling.
We supports membership freezes (2 Months) also allows member initiated freeze requests where enabled.
Gym49 freeze guidance
At Gym49, freezing can help protect your place with us.
Why freezing can be the better option
If you freeze instead of cancelling, you may be able to keep important membership benefits, such as:
Think of it like pressing pause instead of giving up your seat.
Recommended freeze window
For members who need a short break, freezing for up to 2 months can often be the smartest option for keeping your membership benefits intact.
If you are thinking of cancelling
Before cancelling, please speak to us first.
In many cases, a short freeze solves the issue and makes returning much easier and cheaper later.
6. When to email us, and when to use the app chat
To keep communication clear and reduce mixed messages, please send all membership questions, requests, and complaints through one of these two places only:
Main contact options
Please use these for:
Why we ask this
This helps management:
If messages come through different places, things can get missed. One clear channel means quicker, cleaner support.
7. What to do in common situations
If you are a new member and cannot see everything yet
Complete your profile in full
Verify your email if prompted
Log out and back in
Check for your QR code and membership details
Contact us if anything still looks wrong
If you joined with family members
Make sure each person has their own correct details
If one member does not have access, contact us with their full name
We will check whether their account needs manually linked to the payment holder
If you forgot your password
Use the forgotten password option
Check spam or junk
Reset and try again
Contact us if the reset does not come through
If your QR code is not working at entry
Make sure you are on the correct member profile
Make sure your membership is active
Refresh the app
Increase screen brightness if needed
If still not working, contact us
If the app is showing the wrong details
Log out and back in
Check you are using the correct email
Contact us with a clear explanation of what looks wrong
If you want to stop your membership for a short time
Do not cancel straight away
Contact us first to ask about a freeze
We will help you choose the best option
If you want to make a complaint
Send it to info@gym49.com or use the chat feature
Include your full name and the issue clearly
Include screenshots if relevant
We will deal with it through the proper channel
8. Good member habits that make everything smoother
Please help us keep things simple by doing the following:
These small actions reduce admin, avoid delays, and make the member experience better for everyone.
9. Best options if something is wrong
If something in the app does not look right, the fastest fix is usually this:
Check your login details
Check your profile is complete
Refresh the app
Contact info@gym49.com or use the app chat
10. Final reminder
The ClubRight app is the main tool for managing your Gym49 membership.
Using it properly will make access, bookings, and support much easier.
And if you ever need help, please do not guess and do not message in multiple places.
Use:
That helps us help you faster.
Thanks!
Team GYM49
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